Nicole has 25 years of clinical and operational experience with close to 20 years spent in operations and administrative roles across a broad range of healthcare settings. She has led operations for large clinics and multi-site regions, and driven teams managing back-end processes including billing, revenue cycle oversight, quality, education, credentialing, leadership development implementation and led the oversight of several managed service arrangements nationally, including joint venture relationships. These varied experiences lend to an innate understanding of the challenges and opportunities facing therapy facilities and private practices today.

Nicole has been an active member of the APTA since 2006 and she serves as the Chair of the Payment Policy Committee for the South Carolina Physical Therapy Association (SCAPTA).

Nicole received a BS in Physical Therapy from the University of New England in 1996 and obtained her DPT from Regis University in 2009. Nicole is also Certified in Healthcare Compliance and a Certified Athletic Trainer.

Robbie has clinical and administrative experience in both hospital and outpatient private practices. She has served as an educator in the academic and continuing education arenas providing continuing education seminars nationwide in the subject areas of Medicare, compliance, billing and coding, LEAN healthcare, neurological rehabilitation and rehabilitation administration. Robbie has owned a private practice and has served as the VP of Administration for a large private practice. Robbie joined MBC in February of 2014 and enjoys helping private practices be successful.

The last 15 years she has been with Medical Billing Center. She finds it extremely gratifying helping physical therapy practices grow their businesses, so they can focus on healing their patients. Harriett is an expert in therapy practice management systems and insures that all client’s systems are optimized for performance. When she is not at her computer working on the latest client request from a practice owner, she enjoys spending time with her grandchildren, hiking, walking on a beach and enjoying life.

She serves as the key contact for clients during the initial set up and provides ongoing support. She is responsible for the ongoing management of information security policies and procedures and technical systems to maintain the confidentiality, integrity and availability of MBC’s information systems. Brandy has been with MBC for 10 years. Prior to joining MBC, she was Partner and Chief Marketing Officer at a Real Estate Investment firm that specialized in locating and underwriting institutional-grade commercial real estate assets nationwide. In addition, Brandy has worked in multiple clinical settings from front desk, patient aide, to back office, insurance billing, verification and authorization specialist. Brandy is driven to provide clients with the expertise and support to allow clinic owners and staff the ability to focus on treating their patients and building their practice, knowing that MBC is managing their billing and collections to the highest standard.